Featured Articles
One of the most challenging jobs you will ever have is the position of telemarketer. This position poses more obstacles than a typical job as a sales person for a few reasons. Telephone sales training can help you overcome those obstacles and help you reach your maximum earning potential.
Many companies have scripts that telemarketers read during their phone calls. As a former telemarketer, I can tell you that nothing turns a customer off quicker than having a conversation with a person who is reading a script. Telephone sales training is geared towards helping employees work around the script in order to speak in a natural manner.
One thing that a good telephone sales training program will do is to help employees use their natural speaking voices while working with a script. The important thing to remember is that the script is a guide. You have to speak naturally. If you are reading the person on the other end of the phone will probably want to hang up as soon as possible.
Keeping a natural flow of speech is more difficult than you may expect. You may think that you sound perfectly normal but the person on the other end definitely knows that you are scripting your conversation. One way to show employees how obvious reading can be to a listener is to include role playing in your telephone sales training program.
Role playing is a great tool for exposing your employees to what it is like to be a customer. Taking the customers point of view is crucial to your selling strategy. If the employee can be empathetic to the listener he is more likely to make a sale. A big part of being empathetic involves listening as well as speaking.
I have received several telemarketing phone calls and I cant tell you how many times I could not get a word in edgewise. It is clear to me that the employee has had no telephone sales training. The salesperson typically speaks over my statements running them over like a steamroller.
It is apparent that the salesperson is only trying to finish her spiel and get on to the next call. I am not your typical customer because I sympathize with the employee but I have to bite my tongue to keep from vehemently suggesting that the individual get some telephone sales training. I used to do this for a living and I know that it can be a painful process. You just shouldnt act like it is.
This also speaks volumes about the company as well. I am hesitant to purchase anything from a company that will not invest in telephone sales training. If you dont invest in your staff how can I be sure that you will invest in my interests?
Web Marketing
What do you know about web marketing? This is pretty much o...
web-marketing.htm Good Website Designs
But to effectively promote a website and thus make a memorable commercial targeted to thousands of potential custome...
good-website-designs.htm Making Money On The Internet
For me, I work mostly as a freelance writer, so I use several resources to meet pote...
making-money-on-the-internet.htm Marketing Databases
It may seem difficult to believe, but marketing databases, especially those with true data are the ...
marketing-databases.htm Market Research Firms
The truth is, most market research firms have stumbled on one of the least focused aspects of the m...
market-research-firms.htm Marketing Employment
Of course, there is a lot that you can do in marke...
marketing-employment.htm Business Opportunity Seekers
The good news is the fact that there's no shortage of business...
business-opportunity-seekers.htm The Most Valuable Piece Of Real Estate Online
You probably know real estate and immediately think of property and houses,...
the-most-valuable-piece-of-real-estate-online.htm Hospitality Marketing
As the name suggests, hospitality marketing is all about marketing the hospitality ...
hospitality-marketing.htm Mlm Mailing Lists
MLM mailing lists contain hundreds of names and contact information...
mlm-mailing-lists.htm Article Marketing
...
article-marketing.htm Marketing Agency
It is difficult to really underscore how much difference the right marketin...
marketing-agency.htm Newsletter Writing
Newsletter writing doesnt require a degree but it is something that youl...
newsletter-writing.htm Internet Marketing
Most internet marketing entrepreneurs know that the key to success lies in planning, coordination and testing prior t...
internet-marketing.htm Business Start Up Costs
If you are considering starting your own business, the...
business-start-up-costs.htm Affiliate Software
Affiliate software is set up to track which affiliate has sent a lead to your website th...
affiliate-software.htm If You Know Visitors Are Coming Over You Had Better Clean Up Your House
What do you do when company comes over? Well, let me tell you what we do aro...
if-you-know-visitors-are-coming-over-you-had-better-clean-up-your-house.htm Write A Book
Many people have the dream of becoming a published author. While some...
write-a-book.htm I Dont Have The Time
What does time have to do with my web site? ...
i-dont-have-the-time.htm Marketing Information System
Over the years, a marketing information system has been known by several identi...
marketing-information-system.htm A Successful Entrepreneur
An unstable economy and rising costs makes most of us too nervous to consider such a radical move. Being a suc...
a-successful-entrepreneur.htm Starting A Small Business
Are you just itching to begin starting a small business? Thi...
starting-a-small-business.htm Flash Website Design
Q: What distinguishes flash website design from ordinary website design? ...
flash-website-design.htm Marketing Communications
But have you ever wondered what exactly marketing communications is? To put it simp...
marketing-communications.htm A Successful Entrepreneur2
An unstable economy and rising costs makes most of us ...
a-successful-entrepreneur2.htm Marketing A Business
Not many businessmen realize this, but marketing a b...
marketing-a-business.htm Marketing Consulting
This was a trend that was waiting to happen. The product sph...
marketing-consulting.htm Did You Think About Cleaning Your House Last Month
In order for your website to be most effective, you better make...
did-you-think-about-cleaning-your-house-last-month.htm Team Building Activities
The thought of working for a company who ...
team-building-activities.htm Advertising Jobs
In fact, as one of the largest industries employ...
advertising-jobs.htm Ebook Marketing
Search out your audience. Your advertising budget need not be large to reach million...
ebook-marketing.htm Make Easy Money
I think we have all seen the advertising that tells us that we can ...
make-easy-money.htm Shopping Cart Program
A shopping cart program is essentially software that allows customers to s...
shopping-cart-program.htm Logo Designs
Wherever you look these days, there are logos. We are surrounded by them. ...
logo-designs.htm Business Opportunity Seeker
If you are involved in any type of multi-level, ne...
business-opportunity-seeker.htm Internet Marketing2
Most internet marketing entrepreneurs know that the key to succe...
internet-marketing2.htm Pay Per Click Advertising
Pay per click advertising offers a couple of...
pay-per-click-advertising.htm Make Money At Home
If you are resourceful and somewhat of an opportunist, there are many, many ways to make money at home. So m...
make-money-at-home.htm Cheap Promotional Items
Does anyone else feel guilty when they keep the pen that a charity has posted thru the door, but then you don'...
cheap-promotional-items.htm Accept Credit Cards Online
Do you accept credit cards online as paym...
accept-credit-cards-online.htm Integrated Marketing Communications
Integrated marketing communications is nothing but ...
integrated-marketing-communications.htm Make Your Website
Have you considered the fact that you can make your website now days? Okay, you may be wondering why you'd want to...
make-your-website.htm
|
